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Terms & Conditions

Last updated: May 2026

By booking services with Reset to Rise Cleaning, you agree to the following Terms & Conditions.

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Bookings and Services

Clients must provide accurate information regarding:

  • property size and condition

  • required cleaning services

  • access instructions

  • parking availability

  • any health and safety concerns

Failure to provide accurate information may affect service time and pricing.

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Pricing

Quotes are based on the information provided at the time of booking.

Additional charges may apply for:

  • heavily soiled properties

  • extra rooms or areas

  • pet hair removal

  • additional cleaning requests

  • parking costs

  • congestion or ULEZ charges

  • extended cleaning time

Any additional charges will be discussed where possible before work continues.

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Access to Property

Clients must ensure safe and timely access to the property at the scheduled appointment time.

If access cannot be gained, or keys/access details are unavailable, a call-out fee may apply.

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Client Responsibilities

Clients are responsible for:

  • securing valuables and fragile items

  • ensuring running water and electricity are available

  • informing us of any hazards or issues before the appointment

Reset to Rise Cleaning is not responsible for pre-existing damage, normal wear and tear, or issues caused by faulty fixtures, poor installation, or unsuitable surfaces.

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Insurance

Reset to Rise Cleaning holds public liability insurance for the services we provide.

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Satisfaction and Complaints

If you are dissatisfied with any aspect of the cleaning service, please contact us within 24 hours of the appointment and we will aim to resolve the issue fairly and promptly.

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Payments

Payment is due as agreed at the time of booking unless otherwise arranged.

Late payments may result in future bookings being declined.

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Changes to Services

We reserve the right to refuse or stop a service where conditions are unsafe, inappropriate, or different from those described at booking.

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Liability

While reasonable care is taken during all cleaning services, Reset to Rise Cleaning shall not be liable for:

  • pre-existing damage

  • wear and tear

  • damage caused by faulty materials or fittings

  • delays outside of our control

Nothing in these terms limits rights provided under UK consumer law.

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